Telehealth Consent

Telehealth Informed Consent

This Telehealth Informed Consent describes the nature of telehealth services provided by IAM Health’s licensed clinicians (“IAM”). By proceeding, you acknowledge that you have read, understand, and consent to the terms below.

Definition of Telehealth

Telehealth refers to the delivery of healthcare services using electronic communications, including video conferencing, secure messaging, and digital health platforms. These technologies enable clinical consultations, prescription management, and ongoing care coordination without requiring an in-person office visit.

Services Provided via Telehealth

IAM provides the following services through telehealth: hormone optimization (testosterone, estrogen, and thyroid therapies), peptide therapy, medical weight management including GLP-1 agonists, and sexual health treatments. All clinical services are provided by licensed IAM providers and authorized clinical staff.

Benefits of Telehealth

Telehealth offers a number of potential benefits, including convenient access to care from the comfort of your home or preferred location, elimination of the need for an in-person office visit for routine consultations, reduced travel time and associated costs, and flexible scheduling to accommodate your schedule.

Limitations of Telehealth

You should be aware of the following limitations: a telehealth consultation may not provide sufficient information for a complete clinical assessment in all circumstances; physical examination is not possible via telehealth, which may limit the provider’s ability to evaluate certain conditions; technology failures, including internet outages, software errors, or device malfunctions, may interrupt or prevent a telehealth visit; electronic transmission of health information carries a risk of interception or unauthorized access despite security safeguards; some services or conditions may require an in-person evaluation or referral and cannot be managed solely through telehealth; and telehealth services are subject to state licensing requirements and may not be available in all locations.

Patient Acknowledgments

By consenting to telehealth services, you acknowledge and agree to the following: you understand the benefits and limitations of telehealth as described above and consent to receive care through telehealth technology; you consent to receive telehealth services from licensed IAM providers and authorized clinical staff; you understand that telehealth technology continues to evolve and that the specific platforms and tools used may change over time; you understand that no guaranteed outcomes exist, and that individual results from any treatment provided through telehealth may vary; you agree to provide complete, accurate, and honest health information to your provider, including your current medications, supplements, allergies, and relevant medical history; and you understand that providing incomplete or inaccurate health information may adversely affect the quality and safety of your care.

You understand that your provider may determine that an in-person visit or referral to another provider is necessary for your care and will communicate this recommendation to you.

You understand that telehealth services are not designed for emergencies. If you are experiencing a medical emergency, you must call 911 or go to your nearest emergency room immediately.

You understand that IAM uses artificial intelligence to assist with administrative tasks and clinical decision support, and that all treatment decisions are made by licensed IAM providers with human oversight at all times.

You understand that your health information will be collected, used, and protected in accordance with IAM’s Privacy Policy and applicable law, including HIPAA. You have the right to access your medical records and to request copies of information related to your telehealth visits.

You have the right to withdraw this consent at any time by notifying IAM in writing. Withdrawal of consent will not affect care you have already received.

Contact

For questions about telehealth services or this consent, use the contact form. Current patients should send treatment-related questions through secure portal messages.