How can we help?
Practical answers to the questions patients ask us most. For anything about your own treatment, message your provider through the portal.
Getting started
From the intake form to your first order.
Labs
What is tested, where, how often, and what it costs.
Pricing and payment
What things cost, what shipping adds, and how you pay.
Orders, shipping and refills
Delivery times, what is in the box, and staying supplied.
Your account and portal
Signing in, invoices, messages and appointments.
Treatments and medications
Where medication comes from and what your options are.
Privacy and safety
How your information is handled and when to seek urgent care.
Still have a question?
Already a patient? Please use the patient portal to reach your care team about your treatment, prescriptions, labs, or account. Everyone else can use the short form for general questions. We reply within one business day, often the same day.
Open patient portal