These Terms of Service (“Terms”), together with IAM’s Privacy Policy and Telehealth Informed Consent, govern your use of IAM’s website, patient portal, telehealth platform, and related services, including lab testing, pharmacy shipments, supplements, and other products and offerings (collectively, the “Services”). IAM is a technology platform that connects patients with independent healthcare providers and service partners. Throughout these Terms, “IAM,” “we,” “us,” and “our” refer to IAM.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services. If you use IAM’s telehealth services, you must also review and agree to the Telehealth Informed Consent.

1. Definitions

  • “Services”: IAM’s website, telehealth platform, patient portal, lab testing, pharmacy shipments, supplements, and messaging.
  • “IAM”: The technology platform that facilitates access to the Services and connects you with independent providers and service partners.
  • “Medical Group(s)”: Independent physician groups that provide medical services through IAM.
  • “Provider(s)”: Licensed clinicians affiliated with Medical Group(s) who deliver medical care through the Services.
  • “Pharmacy”: Licensed pharmacies, including 1st Choice, that dispense prescriptions ordered through the Services.
  • “Labs”: Independent laboratories, including Labcorp and Quest Diagnostics, that process lab tests ordered through the Services.
  • “Patient Portal”: Secure messaging, reminders, and payments provided via Tebra.
  • “PHI”: Protected Health Information as defined under the Health Insurance Portability and Accountability Act (“HIPAA”), as amended.

2. Eligibility

  • You must be at least 18 years old to use the Services.
  • The Services are available in the United States, except Hawaii and Alaska.
  • You confirm that the information you provide is accurate, current, and complete.

3. IAM as a Platform

  • IAM connects patients with independent Provider(s), Medical Group(s), Labs, and Pharmacies.
  • IAM itself does not practice medicine, provide diagnoses, or guarantee prescriptions or outcomes.
  • All clinical decisions are the sole responsibility of Provider(s).
  • IAM is not liable for the actions or omissions of Provider(s), Medical Group(s), Labs, or Pharmacies.

4. Telehealth Consent

By using IAM’s telehealth Services, you acknowledge and agree that:

  • Medical care is delivered via electronic communication and may differ from in-person care.
  • Telehealth may limit physical examination and carries risks, including technical failures, delays, and reduced diagnostic accuracy.
  • Provider(s) determine whether telehealth is appropriate for your care.
  • There is no guarantee of any diagnosis, prescription, or specific outcome.
  • In an emergency, you must call 911 or seek in-person care immediately.
  • You have reviewed and agree to the Telehealth Informed Consent.

5. Medical Group(s) & Provider(s)

  • Provider(s) are licensed professionals responsible for your care.
  • IAM does not employ or control Provider(s) and is not responsible for their clinical decisions.
  • Provider(s) may decline treatment or prescriptions when not medically appropriate.

6. Labs & Pharmacy

  • Lab tests are ordered through independent laboratories. IAM is not responsible for lab errors, delays, or results.
  • If a sample is insufficient or results are invalid, repeat testing is generally covered by the Lab, but may not always be the case.
  • Prescriptions are dispensed by licensed Pharmacies. IAM does not guarantee availability, timeliness, or delivery.
  • If medications are delayed, warmed, or damaged, the Pharmacy will determine the resolution.

7. Supplements & Non-Prescription Products

  • IAM may sell supplements and over-the-counter products.
  • These products are not intended to diagnose, treat, cure, or prevent any disease.
  • They are provided under standard consumer protections and are separate from prescription medications.

8. Patient Accounts & Responsibilities

You agree to:

  • Provide accurate health and personal information.
  • Maintain the confidentiality of your account credentials.
  • Use the Patient Portal only for lawful and personal purposes.
  • Follow the medical advice provided by your Provider(s).

9. Payments, Refunds & Cancellations

  • Prescriptions, once dispensed, cannot be returned or refunded.
  • Supplement return requests are handled case-by-case in accordance with applicable consumer rules.

10. Insurance, FSA & HSA

  • IAM does not accept commercial insurance.
  • You are responsible for all costs of care, prescriptions, and products.
  • You may choose to use an FSA or HSA card for payment if eligible, but IAM makes no guarantee of reimbursement.
  • IAM is not enrolled in Medicare or Medicaid.

11. Privacy & HIPAA Compliance

  • IAM complies with HIPAA and safeguards Protected Health Information (PHI).
  • IAM has a Business Associate Agreement (BAA) with Google Workspace for HIPAA-compliant data management.
  • PHI is shared only with Provider(s), Medical Group(s), Labs, Pharmacies, and payment processors as necessary to provide the Services.
  • For full details, see IAM’s Privacy Policy.

12. No Emergency Care

  • IAM does not provide urgent or emergency care.
  • If you believe you are experiencing an emergency, call 911 or seek in-person medical attention immediately.

13. Third-Party Services

  • IAM partners with independent Labs, Pharmacies, and payment processors.
  • IAM is not responsible for their actions, errors, or policies.

14. Intellectual Property

All content, trademarks, logos, and software on the platform are owned by IAM or its licensors. Any unauthorized use is prohibited.

15. Limitation of Liability

To the fullest extent permitted by law:

  • IAM is not responsible for decisions made by Provider(s), Medical Group(s), Labs, or Pharmacies.
  • IAM is not responsible for indirect, incidental, special, or consequential damages.
  • Your sole remedy if dissatisfied is to discontinue use of IAM’s Services.

16. Indemnification

You agree to indemnify and hold harmless IAM, its affiliates, officers, employees, and agents from claims, damages, or expenses arising from:

  • Your misuse of IAM,
  • Your violation of these Terms, or
  • Your interactions with Provider(s), Labs, or Pharmacies.

17. Dispute Resolution & Governing Law

  • These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles.
  • Disputes shall be resolved by binding arbitration in the State of Delaware, on an individual basis.
  • You waive the right to a jury trial and the right to participate in class actions.
  • Small claims actions may be filed in Delaware small claims court.

18. Miscellaneous Provisions

  • Severability: If one section is invalid, the remainder still applies.
  • Waiver: Failure to enforce a right does not waive it.
  • Entire Agreement: These Terms, together with the Privacy Policy and Telehealth Informed Consent, are the complete agreement regarding IAM’s Services.
  • Assignment: You may not assign these Terms. IAM may assign them without restriction.

19. Modifications

IAM may update these Terms from time to time. The updated version will be posted with a new “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

20. Contact

For questions or support, contact us through our Contact Form.