By clicking “I agree”, submitting forms, or using our services, you confirm that you’ve read, understood, and accepted these Terms and Conditions. If you don’t agree, please do not create an account, submit any forms, or continue using the platform.
You’re also giving us and our affiliated partners permission to act on your behalf where needed to deliver care and services.
Arbitration Notice
Unless you opt out as explained below, any disputes between you and us (or between you and the healthcare providers) will be resolved through binding, individual arbitration. That means no jury trials, no class actions. Details are further below.
Emergency Situations
This platform is not for emergencies. If you’re experiencing a medical emergency, please call 911 or go to the nearest ER.
Welcome to IAM
We’re IAM Clinic (“IAM,” “we,” or “us”), a telemedicine platform built to simplify your access to wellness, hormone care, lab testing, and prescriptions. These Terms apply to your use of our website (https://iamhrt.com), related mobile or web apps, and any services offered through them (together, the “Platform”).
Using Our Platform
When you use IAM, you’re agreeing to:
Be honest and accurate with the info you give us
Use the platform only for your own personal health care
Respect the providers, staff, and the process
We may update these Terms from time to time. Your continued use means you accept any changes.
Prescription Services
We partner with licensed pharmacies (including 1st Choice Pharmacy) and national labs like LabCorp. Your prescriptions may be transferred between pharmacies to ensure timely and accurate fulfillment.
Please note: Only licensed healthcare providers prescribe medications. IAM staff cannot change, discuss, or send prescriptions.
Refund Policy
All medication sales are final.
Because prescription medications are custom-prescribed and regulated, no refunds are offered once an order has been processed or shipped.
If you need to update your shipping address or cancel an order before it’s filled, contact us immediately at cs@iamhrt.com. Once the prescription is sent to the pharmacy, it cannot be reversed or refunded.
Our Role
We provide the platform that connects you to care. Medical decisions and prescriptions are handled solely by licensed medical professionals. We do not practice medicine, and we don’t interfere with medical judgment.
Telehealth Consent
By using our platform, you agree to receive care remotely (telehealth). This includes digital forms, video calls, phone consults, and secure messaging.
We follow HIPAA standards to protect your health information, but as with any electronic system, there are risks to privacy beyond our control.
No Outcome Guarantees
Healthcare is personal. While we do our best to support your goals, we can’t guarantee specific results. Each body is different. Your provider will make clinical decisions based on your needs and lab results.
Prohibited Use
Don’t use IAM for anything illegal, harmful, or abusive. We may suspend or terminate access if we suspect misuse.
Your Account
Some parts of the platform require you to register, either on IAM or through our provider portal (Tebra). You’re responsible for keeping your info current and secure.
Limitation of Liability
We are not responsible for any damages or losses resulting from your use of the Platform or services. You use the service at your own risk.
Indemnity
You agree to hold IAM, its providers, and its partners harmless from any legal claims or liabilities related to your use of the platform or services.
Communication
By using IAM, you consent to receive emails, texts, or secure messages from us for things like updates, notices, lab orders, or support. You can opt out of marketing emails, but not service-related communications.
Questions?
Reach out to us anytime:
📧 cs@iamhrt.com
📞 224-304-4004
📍473 Park Avenue, Suite 500, Lake Villa, IL 60046